Online Course Frequently Asked Questions

How do I get the course module to load?

A slow internet connection can stop a course module loading, but a more common problem is caused by your browser. If using a PC, Internet Explorer will not run the course modules – instead, use Chrome or Firefox.

How do I get the course module to run properly?

If you experience technical difficulties while viewing a module, please ensure that you have the latest version of Flash and Firefox, or Chrome loaded on your computer. The course module will not run well on tablets or smart phones.

How do I close a course module?

The course module runs in its own browser window, so all you need to do is close the window:

  • Firefox: click on the white X in the red square at the top right of the screen

  • Chrome: click on the white X in the red square at the top right of the screen

  • Safari: Click on the red dot at the top left of the screen

How do I get the completion tick to appear?

First you need to visit every slide in a module. Please avoid moving forwards to a new slide using the menu on the left. This can cause you to miss an intermediate slide that is not listed in the menu. Use the ‘Next’ button to move forward.

Once you have closed a course module, the course menu page will reappear. At this stage this page has not been refreshed by the server, so the completion tick will not show. You can get the tick to appear by taking some action that will cause the browser to interact with the server, such as clicking on the ‘refresh’ button (a curly arrow near the top of the window).

Do I need to complete feedback after each module?

You do not need to complete feedback for a module in order to move on the next module. However, you do need to complete the final feedback before you can access your certificate.

Will I have access to the course material when I have completed the course?

Once you have completed the course, your login will still be available for a couple of months to enable you to go back over the modules to cement your learning and download the resources. However, we have limited logins available, so after this time your login will be removed.

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